 The Goal: A Process of Ongoing Improvement Author: Eliyahu M. Goldratt Manufacturer: North River Press ListPrice: $24.95 Offer: $16.47
|
 Presentation Zen: Simple Ideas on Presentation Design and Delivery (Voices That Matter) Author: Garr Reynolds Manufacturer: New Riders Press ListPrice: $29.99 Offer: $19.79
|
 Execution: The Discipline of Getting Things Done Author: Larry Bossidy Manufacturer: Crown Business ListPrice: $27.50 Offer: $18.15
|
 The Strategy and Tactics of Pricing: A Guide to Growing More Profitably (4th Edition) (Pie) Author: Thomas T. Nagle Manufacturer: Prentice Hall ListPrice: $87.00 Offer: $54.81
|
 How Customers Think: Essential Insights into the Mind of the Market Author: Gerald Zaltman Manufacturer: Harvard Business School Press ListPrice: $32.95 Offer: $21.75
|
 Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations Author: Leonard Berry Manufacturer: McGraw-Hill ListPrice: $27.95 Offer: $18.45
|
 The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment Author: Robert S. Kaplan Manufacturer: Harvard Business School Press ListPrice: $39.95 Offer: $26.37
|
 Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Author: Leonard L. Berry Manufacturer: Free Press ListPrice: $28.00 Offer: $19.88
|
 Your Money and Your Brain: How the New Science of Neuroeconomics Can Help Make You Rich Author: Jason Zweig Manufacturer: Simon & Schuster ListPrice: $26.00 Offer: $17.16
|
 Managing the Customer Experience: Turning customers into advocates (Financial Times Series) Author: Shaun Smith Manufacturer: FT Press ListPrice: $39.99 Offer: $26.39
|
 The Service Profit Chain Author: James L. Heskett Manufacturer: Free Press ListPrice: $32.50 Offer: $21.45
|
 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Author: Frederick F. Reichheld Manufacturer: Harvard Business School Press ListPrice: $17.95 Offer: $12.21
|
 Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Author: Bernd H. Schmitt Manufacturer: Wiley ListPrice: $34.95 Offer: $23.33
|
 Coaching Knock Your Socks Off Service Author: Ron Zemke Manufacturer: AMACOM ListPrice: $18.95 Offer: $12.89
|
 The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization Author: Robert Spector Manufacturer: Wiley ListPrice: $21.95 Offer: $14.93
|
 The Bar and Beverage Book Author: Costas Katsigris Manufacturer: Wiley Offer: $75.00
|
 Best Practices in Customer Service Author: Ron Zemke Manufacturer: AMACOM ListPrice: $39.95 Offer: $27.02
|
 Managing Customer Value: Creating Quality and Service That Customers Can See Author: Bradley Gale Manufacturer: Free Press ListPrice: $35.00 Offer: $29.75
|
 Positioning: The Battle for Your Mind Author: Al Ries Manufacturer: McGraw-Hill ListPrice: $16.95 Offer: $11.53
|
 Lessons in Service from Charlie Trotter Author: Ed Lawler Manufacturer: Ten Speed Press ListPrice: $24.95 Offer: $16.47
|
 Delivering Quality Service Author: Valarie A. Zeithaml Manufacturer: Free Press ListPrice: $36.00 Offer: $27.36
|
 Loyalty Rules: How Today's Leaders Build Lasting Relationships Author: Frederick F. Reichheld Manufacturer: Harvard Business School Press ListPrice: $18.95 Offer: $12.89
|
 Services Marketing (5th Edition) Author: Christopher Lovelock Manufacturer: Prentice Hall ListPrice: $146.70 Offer: $146.70
|
 The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees Author: James L. Heskett Manufacturer: Free Press ListPrice: $35.00 Offer: $27.96
|
 Services Marketing Author: Valarie Zeithaml Manufacturer: McGraw-Hill/Irwin ListPrice: $117.81 Offer: $106.03
|
 Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know Author: Philip Kotler Manufacturer: Wiley ListPrice: $27.95 Offer: $18.45
|
 Minding the Store: A Memoir Author: Stanley Marcus Manufacturer: University of North Texas Press ListPrice: $21.95 Offer: $14.93
|
 Integrity Service: Treat Your Customers Right-Watch Your Business Grow Author: Ron Willingham Manufacturer: Free Press ListPrice: $25.00
|
 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Author: Performance Research Associates Manufacturer: AMACOM ListPrice: $18.95
|
 Services Marketing Author: Valarie Zeithaml Manufacturer: McGraw-Hill/Irwin Offer: $136.60
|
 Service Breakthroughs: Changing the Rules of the Game Author: James L. Heskett Manufacturer: Free Press ListPrice: $35.00
|
 Integrity Service: Treat Your Customers Right-Watch Your Business Grow Author: Ron Willingham Manufacturer: Free Press ListPrice: $26.00 Offer: $18.98
|
 Quest for the Best Author: Stanley Marcus Manufacturer: University of North Texas Press ListPrice: $14.95 Offer: $11.21
|
 According to Kotler: The World's Foremost Authority on Marketing Answers Your Questions Author: Philip Kotler Manufacturer: AMACOM ListPrice: $17.95 Offer: $13.46
|
 Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) Author: Valarie A. Zeithaml and A. Parasuraman Manufacturer: Marketing Science Institute ListPrice: $25.00 Offer: $25.00
|
 Service Breakthroughs Author: James L. Heskett Manufacturer: Free Press ListPrice: $21.95 Offer: $21.95
|
 Minding the Store: A Memoir : Facsimile Edition for Neiman Marcus 90 Years Author: Stanley Marcus Manufacturer: University of North Texas Press ListPrice: $29.95
|
 Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition Author: Christian Grönroos Manufacturer: Wiley ListPrice: $70.00
|
 Marketing Services: Competing Through Quality Author: Leonard L. Berry Manufacturer: Free Press ListPrice: $35.00
|
 Marketing Services: Competing Through Quality Author: Leonard L. Berry Manufacturer: Free Press ListPrice: $16.95 Offer: $16.95
|
 Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition) Author: James L. Heskett Manufacturer: Harvard Business Review ListPrice: $6.50 Offer: $6.50
|
 Winning the Service Game Author: Benjamin Schneider Manufacturer: Harvard Business School Press ListPrice: $32.95 Offer: $25.04
|
Service Quality: A Profit Strategy for Financial Institutions Author: Leonard L. Berry Manufacturer: Irwin Professional Pub ListPrice: $45.00
|