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Hot, Flat, and Crowded: Why We Need a Green Revolution--and How It Can Renew America
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Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
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Word of Mouth Marketing: How Smart Companies Get People Talking
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A Whole New Mind: Moving from the Information Age to the Conceptual Age
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The Pursuit of Wow! Every Person's Guide to Topsy-Turvy Times
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Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
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Market Leadership Strategies for Service Companies
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The Service Edge: 101 Companies That Profit from Customer Care (Plume)
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